Frequently Asked Questions

Visit allezarskin.com, browse our products, add your selections to the shopping cart, enter your delivery information, choose your preferred delivery method and complete payment.

Once payment is confirmed, your order will be processed.

No. You can shop as a guest or create an Allezar account.

Registered customers can access account features, including order history and available order tracking information.

We accept:

• M-PESA.
• Visa.
• Mastercard.

All orders must be paid for before dispatch.

No. Allezar operates a prepaid ordering system.

Payment must be successfully confirmed before an order is dispatched.

Contact customer support immediately.

We may accommodate changes before an order is processed or dispatched, depending on its status and product availability.

After successful payment and order verification, you will receive an order confirmation through the available communication channels.

Your order reference and estimated delivery information will be provided.

Standard Nairobi doorstep delivery costs KES 350.

Far metropolitan locations, including Syokimau, Ruiru and Ngong, cost KES 500.

The applicable delivery fee is displayed during checkout.

Our target is delivery within two hours for confirmed orders in serviceable Nairobi locations.

The estimated delivery time will be displayed during checkout.

Orders placed after 5:00 PM are carried forward to the next applicable delivery cycle.

Your estimated delivery time will be communicated during the ordering process.

Delivery to supported locations outside Nairobi but within Kenya has a target delivery time of within 48 hours.

The estimated delivery time and applicable shipping fee will be communicated during checkout.

Yes. Allezar offers international shipping to supported destinations.

Our standard international delivery fee is KES 8,000.

Customs duties, import taxes and other destination charges may apply separately.

Yes.

Orders of KES 15,000 and above qualify for free delivery in designated eligible locations.

Eligibility is determined during checkout.

Yes.

We provide free collection at designated Allezar pickup hubs.

Select an available pickup location during checkout and wait for collection confirmation before visiting.

Use the order tracking feature on our website where available.

Registered customers may also access available order information through their accounts.

You can contact customer support for assistance with your order reference.

Yes.

You may request a change-of-mind return within 48 hours of delivery.

Products must be unopened, unused and in their original sealed packaging.

This policy is subject to applicable statutory consumer rights.

Contact us immediately through 0753100261 or hello.allezar@gmail.com.

We will investigate and arrange an appropriate resolution.

Where the error is ours, Allezar covers reasonable return delivery costs.

Please report the issue with your order reference and supporting photographs.

Our team will investigate and arrange an appropriate remedy in accordance with applicable consumer protection requirements.

Once approved, Allezar initiates refunds within five business days through the original payment method.

The time taken for the funds to reflect depends on the payment provider or bank.

For eligible change-of-mind returns, the customer pays reasonable return delivery charges.

Where an incorrect or defective product is attributable to Allezar, Allezar covers reasonable return delivery costs.

Product suitability depends on individual skin characteristics, skin concerns and ingredient tolerance.

We encourage customers to review product descriptions and ingredient lists before purchasing.

Yes.

We recommend patch-testing new skincare products before full application, especially products containing active ingredients.

Not every active ingredient combination is appropriate for every skin type.

Follow our product compatibility guidance and seek professional skincare advice where necessary.

Results vary depending on:

• Skin concern.
• Product formulation.
• Consistency of use.
• Individual skin response.
• Compatibility with other skincare products.

We do not guarantee identical results for every customer.

Allezar products are professional skincare formulations intended for their stated cosmetic purposes.

They do not replace medical diagnosis, prescription medication or professional dermatological treatment.

Yes.

Allezar operates a combined loyalty programme consisting of points-based rewards and membership tiers.

The membership levels include:

• Silver Glow.
• Gold Radiance.
• Platinum Luxe.

Programme-specific terms determine eligibility and benefits.

Loyalty points are not transferable or redeemable for cash unless expressly authorized under the applicable programme rules.

Yes.

Registered businesses and independent resellers may apply for wholesale purchasing privileges.

Applications are subject to Allezar's approval process.

Allezar operates a combined wholesale pricing model.

This includes standard quantity-based or order-value-based pricing tiers and negotiated rates for approved distributors and strategic wholesale partners.

Yes.

Approved resellers may use authorized Allezar product photographs, descriptions, logos and promotional materials in accordance with our brand guidelines.

You can contact us through:

Email: hello.allezar@gmail.com

Business Telephone: 0753100261

WhatsApp: 0781792219

Our normal business operating hours are:

8:00 AM – 5:00 PM.

Online customer support channels are accessible 24 hours a day, 7 days a week.

For complaints involving orders, payments, deliveries or products, contact:

0753100261

You may also email:

hello.allezar@gmail.com

Our team will review your complaint and communicate the appropriate next steps.