Shipping & Delivery Policy

1. Introduction

At Allezar Skincare, we aim to make receiving your skincare products convenient, reliable and straightforward.

We provide doorstep delivery within Nairobi, delivery across Kenya, international shipping to supported destinations and free collection at designated Allezar pickup hubs.

This policy explains our delivery charges, delivery timelines, dispatch schedules and collection arrangements.

2. Nairobi Standard Doorstep Delivery

Standard doorstep delivery within Nairobi costs:

KES 350.

Our delivery target is within two hours for confirmed orders in serviceable Nairobi locations.

The applicable delivery estimate will be displayed during checkout.

3. Nairobi Metropolitan Far Areas

The following areas fall under our metropolitan far-area delivery category:

• Syokimau.
• Ruiru.
• Ngong.

Doorstep delivery fee:

KES 500.

Our target delivery time is within two hours where the location is serviceable and delivery capacity is available.

Other locations may be classified according to their configured delivery zones.

The delivery fee will be calculated according to the selected delivery location.

4. Orders Outside Nairobi but Within Kenya

Allezar delivers to supported locations across Kenya.

Delivery target:

Within 48 hours.

The applicable delivery charge depends on the destination and available delivery arrangements.

The exact delivery fee must be displayed during checkout or communicated to the customer before payment.

5. International Shipping

Allezar offers international shipping to supported destinations.

Standard international delivery fee:

KES 8,000.

International delivery is subject to destination availability, carrier coverage and applicable customs requirements.

Additional charges may include:

• Customs duties.
• Import taxes.
• Customs clearance fees.
• Other destination-country charges.

These charges may be payable by the customer depending on the destination country's regulations.

The estimated delivery time will be communicated during checkout or order confirmation.

6. Same-Day Delivery and Dispatch Cut-Off

Orders successfully placed and paid for before 5:00 PM qualify for same-day delivery within eligible Nairobi service areas.

Orders placed after 5:00 PM are carried forward to the next applicable delivery cycle.

The two-hour Nairobi delivery target applies to confirmed orders in serviceable locations.

The estimated delivery time will always be communicated during the ordering process.

7. Estimated Delivery Times

Delivery estimates depend on:

• Customer location.
• Selected delivery method.
• Time of successful order confirmation.
• Product availability.
• Delivery capacity.
• Courier or transport arrangements.

The estimated delivery time will be displayed before payment.

Where significant delays occur, customers will be notified and provided with revised delivery expectations where reasonably possible.

8. Free Delivery

Orders of KES 15,000 and above qualify for free delivery in locations designated by Allezar.

Free delivery is geographically restricted and is not automatically available across all Kenyan destinations.

The website will determine eligibility based on the configured delivery location.

The applicable shipping charge will be waived automatically where the order qualifies.

9. Free Pickup at Designated Hubs

Customers may choose free collection from designated Allezar pickup hubs.

Pickup is free of charge.

Available pickup locations will be displayed during checkout.

Customers will receive collection confirmation and instructions when their orders are ready.

Customers should wait for confirmation before visiting a pickup location.

Only designated and configured pickup locations are available for collection.

10. Delivery Information

Customers must provide:

• Accurate full names.
• Valid telephone numbers.
• Correct delivery addresses.
• Relevant location and access instructions.

Incorrect or incomplete delivery information may cause delays.

Customers should ensure that someone is available to receive their orders.

11. Failed Deliveries

Where delivery fails because of incorrect customer information, customer unavailability or refusal to receive an otherwise correct order, additional delivery arrangements may be required.

Reasonable additional delivery charges may apply where permitted by law.

Where an error is attributable to Allezar or its delivery arrangements, appropriate corrective action will be taken.

12. Significant Delivery Delays

Where circumstances outside Allezar's reasonable control cause significant delivery delays, customers will be notified where reasonably possible.

Allezar may provide revised delivery estimates or alternative arrangements.

Where an order cannot reasonably be fulfilled, customers may request cancellation and an applicable refund.

13. Contact Us

For shipping and delivery assistance:

Email: hello.allezar@gmail.com

Telephone: 0753100261

WhatsApp: 0781792219

Business Hours: 8:00 AM – 5:00 PM.

Online Customer Support: 24/7.

Last Updated: 10 November 2026