Terms & Conditions

1. Introduction

Welcome to Allezar Skincare.

These Terms & Conditions govern your access to and use of the Allezar Skincare website, allezarskin.com, including browsing, purchasing products, registering customer accounts, participating in loyalty programmes and accessing wholesale purchasing services.

By accessing our website, placing an order or registering an account, you agree to comply with these Terms & Conditions and the applicable policies referenced herein.

Please read these terms carefully before completing a purchase.

Business identification

ALLEZAR SKINCARE
Business Registration Number: BN-WLS2RMZE
9 Parklands Road, Victoria Plaza, 5th Floor, Westlands, Nairobi, Kenya.

These terms are governed by the applicable laws of Kenya.

2. Eligibility and Customer Accounts

Customers may purchase products through either guest checkout or a registered customer account.

Customers creating accounts must:

• Provide accurate and current personal information.
• Supply a valid email address and telephone number.
• Maintain the confidentiality of their account credentials.
• Notify Allezar promptly of suspected unauthorized account access.
• Ensure that information supplied during registration and checkout is accurate.

Customers must be at least 18 years old to independently create an account and purchase products. Persons below 18 may purchase only with the involvement and authorization of a parent or legal guardian.

Guest customers may purchase without creating an account. They must provide accurate contact and delivery information to facilitate order processing and communication.

Allezar reserves the right to restrict, suspend or terminate accounts where there is reasonable evidence of fraud, impersonation, unauthorized access, payment manipulation or serious misuse of the website.

Account closure does not remove any outstanding financial obligations or applicable consumer rights.

3. Products and Product Information

Allezar makes reasonable efforts to ensure that product descriptions, ingredient lists, photographs, prices and other product information are accurate and up to date.

Customers are encouraged to review product descriptions and ingredient lists before purchasing.

Product availability may change depending on stock levels and production schedules.

Product photographs are intended to illustrate the products. Packaging or presentation may occasionally change while maintaining the relevant product identity and specifications.

Allezar reserves the right to discontinue, modify or update products, subject to applicable customer rights and existing order obligations.

4. Orders and Order Confirmation

All website purchases must be submitted through the official Allezar website.

Before submitting an order, customers should verify:

• Selected products and quantities.
• Product prices.
• Applicable discounts.
• Delivery address.
• Delivery method.
• Shipping charges.
• Final order total.

Customers will have an opportunity to review and correct order details before completing payment.

An automated order acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance.

Orders are subject to payment confirmation, product availability and legitimate verification procedures.

Allezar reserves the right to decline or cancel an order where there is a legitimate reason, including suspected fraud, incorrect pricing, unavailable stock or payment irregularities.

Where payment has already been received for an order that cannot be fulfilled, an appropriate refund will be arranged in accordance with the applicable refund policy and consumer protection requirements.

5. Payment Policy

Allezar accepts the following payment methods:

• M-PESA.
• Visa.
• Mastercard.

All orders must be paid for before dispatch.

Cash on Delivery is not available.

Customers are responsible for ensuring that the correct payment details are used during checkout.

An order is processed for dispatch after successful payment confirmation and order verification.

Where a payment is duplicated, made in excess or incorrectly processed, customers should contact Allezar with the relevant transaction reference.

Payment-related disputes will be investigated through the appropriate payment provider.

Allezar does not request customers to disclose their payment passwords, M-PESA PINs or card security credentials through customer support channels.

6. Pricing and Promotional Offers

All standard website product prices are displayed in Kenyan Shillings (KES), unless otherwise indicated.

Allezar may update product prices from time to time.

The applicable product price will be the price displayed at checkout when the customer submits the order.

Delivery charges are calculated separately and displayed before payment.

Allezar operates campaign-specific promotional offers, which may include:

• Seasonal promotions.
• Limited-time offers.
• Product-specific discounts.
• Promotional codes.
• Loyalty benefits.
• Special customer campaigns.

Each promotional offer is subject to its stated eligibility conditions, validity period and applicable restrictions.

Promotional discounts cannot be combined unless expressly authorized by Allezar.

Promotions cannot ordinarily be applied retrospectively to completed purchases.

Where a genuine pricing error occurs, Allezar will communicate with the affected customer and provide an appropriate resolution, including cancellation and refund where necessary.

7. Shipping and Delivery

Allezar offers doorstep delivery within Nairobi, delivery across Kenya, international shipping to supported destinations and free collection at designated pickup hubs.

The applicable delivery charge depends on the selected delivery destination and fulfilment method.

The current shipping schedule is:

• Standard Nairobi delivery: KES 350.
• Nairobi metropolitan far areas, including Syokimau, Ruiru and Ngong: KES 500.
• Other Kenyan destinations: Applicable configured delivery rate.
• International shipping: KES 8,000.
• Designated Allezar pickup hubs: Free collection.

Nairobi delivery has a target delivery time of within two hours in serviceable areas.

Orders placed and successfully paid for before 5:00 PM qualify for same-day delivery in eligible Nairobi locations.

Orders placed after 5:00 PM are carried forward to the next applicable delivery cycle.

Orders outside Nairobi but within Kenya have a target delivery time of within 48 hours.

International deliveries are subject to destination availability and applicable customs and import requirements.

Orders of KES 15,000 and above qualify for free delivery in designated eligible locations.

The applicable delivery fee and estimated delivery time will be displayed during checkout before payment.

Detailed delivery conditions are provided in the Shipping & Delivery Policy.

8. Returns, Exchanges and Refunds

Allezar accepts eligible change-of-mind return requests within 48 hours of delivery, provided the products remain unopened, unused and in their original sealed packaging.

Customers must provide proof of purchase.

The customer bears reasonable return delivery charges for eligible change-of-mind returns.

Allezar bears reasonable return delivery costs where an incorrect order or product defect is attributable to Allezar.

Approved refunds are initiated through the original payment method within five business days after approval.

Actual payment reflection times depend on the applicable payment provider or bank.

The 48-hour voluntary change-of-mind policy does not limit statutory rights concerning defective, damaged, unsafe, incorrectly supplied or materially misdescribed products, or any other mandatory consumer rights under Kenyan law.

The complete procedure is provided in the Returns & Refunds Policy.

9. Product Usage and Skin Safety

Allezar offers professional skincare formulations intended for their stated cosmetic purposes.

Customers should:

• Review ingredient lists before use.
• Follow the instructions provided on product packaging.
• Patch-test new skincare products.
• Introduce active ingredients gradually.
• Follow product compatibility recommendations.
• Seek professional advice where necessary.

Customers experiencing significant irritation or an adverse reaction should discontinue use and seek appropriate professional advice.

Individual skin responses vary depending on skin characteristics, existing conditions, product compatibility, usage consistency and other individual factors.

Allezar does not guarantee identical results for every customer.

Our cosmetic products are not substitutes for medical diagnosis, prescription medication or professional dermatological treatment.

10. Loyalty Programme and Membership

Allezar operates a combined customer loyalty programme consisting of points-based rewards and membership tiers.

The membership tiers include:

• Silver Glow.
• Gold Radiance.
• Platinum Luxe.

Eligible customers may earn loyalty points on qualifying purchases.

Points may be redeemed for approved discounts, rewards or benefits in accordance with the applicable programme rules.

Loyalty points are not transferable or exchangeable for cash unless expressly authorized.

Returned or refunded purchases may result in the reversal of associated loyalty points.

Membership benefits, qualification requirements, redemption thresholds and expiry conditions may be published separately.

Allezar reserves the right to investigate suspected misuse or fraudulent manipulation of loyalty benefits.

11. Wholesale Purchasing

Allezar allows registered businesses and independent resellers to apply for wholesale purchasing privileges.

Wholesale access is subject to application, verification and approval where required.

Approved wholesale customers must comply with applicable:

• Minimum order requirements.
• Wholesale pricing schedules.
• Payment conditions.
• Delivery arrangements.
• Reseller guidelines.

Allezar operates a combined wholesale pricing structure consisting of standard quantity-based or order-value-based pricing tiers and negotiated rates for approved distributors or strategic partners.

Wholesale prices are separate from retail prices and are not automatically eligible for retail promotional discounts.

Wholesale purchasing does not automatically grant exclusive distribution rights or authorization to represent Allezar as an official distributor.

Approved resellers may use authorized Allezar marketing materials in accordance with the company's brand guidelines.

12. Intellectual Property

All intellectual property associated with Allezar, including its brand name, logos, product names, packaging designs, website content, photography, videos, promotional materials and proprietary documentation, is protected by applicable intellectual property laws.

Customers and resellers may not reproduce, commercially distribute, modify or misuse Allezar's intellectual property without appropriate authorization.

Wholesale purchasing does not transfer ownership of any Allezar intellectual property.

Approved resellers may use authorized marketing materials subject to the applicable brand guidelines.

13. Website Availability and Acceptable Use

Allezar makes reasonable efforts to maintain website availability and secure access.

Temporary interruptions may occur because of:

• Scheduled maintenance.
• Security upgrades.
• Technical updates.
• Emergency repairs.
• Payment provider interruptions.
• Other operational circumstances.

Advance notice will be provided for planned interruptions wherever reasonably possible.

Emergency maintenance may occur without prior notice.

Customers must not:

• Attempt unauthorized access to website systems.
• Submit fraudulent orders or payment confirmations.
• Interfere with website functionality.
• Introduce malicious software.
• Misuse customer accounts.
• Impersonate other customers or representatives.
• Engage in activities that compromise website security.

Allezar may restrict or suspend access where there is reasonable evidence of serious misuse or fraudulent activity.

14. Privacy and Personal Information

Allezar respects customer privacy and handles personal information in accordance with its Privacy Policy and applicable Kenyan data protection requirements.

Information may be collected and processed for account management, payment verification, order fulfilment, delivery, customer support, loyalty administration, consultations and website security.

Customer information may be shared with necessary service providers under appropriate safeguards.

Allezar does not sell customer information for independent third-party marketing.

Marketing communications require explicit customer consent.

Customers may exercise their applicable personal data rights through the official customer support channels.

15. Limitation of Liability

Allezar will take reasonable steps to provide accurate product information, secure transactions and reliable delivery services.

Allezar is not responsible for delays or interruptions caused by circumstances genuinely outside its reasonable control.

Nothing in these Terms & Conditions excludes or restricts liability that cannot lawfully be excluded or restricted under applicable Kenyan law.

Nothing in these terms removes or diminishes mandatory consumer protection rights.

16. Circumstances Beyond Our Control

Events beyond Allezar's reasonable control may interfere with business operations.

These may include:

• Natural disasters.
• Flooding and extreme weather.
• Government restrictions.
• Civil unrest.
• Major transport disruptions.
• Widespread electricity or internet interruptions.
• Payment system failures.
• Other extraordinary circumstances.

Allezar will take reasonable steps to minimize disruptions and communicate material delays.

Where an order cannot reasonably be fulfilled, customers will be informed of available alternatives, including cancellation and an applicable refund.

17. Complaints and Dispute Resolution

Customers are encouraged to contact Allezar directly to resolve concerns relating to purchases, payments, deliveries, product quality, refunds and customer accounts.

Allezar will investigate complaints and communicate appropriate resolutions.

Where a dispute remains unresolved, customers retain the right to pursue applicable consumer protection remedies or legal proceedings in Kenya.

These Terms & Conditions are governed by the laws of Kenya, subject to mandatory applicable law.

18. Changes to These Terms

Allezar may update these Terms & Conditions to reflect changes in its business operations, products, services or legal requirements.

Revised terms will be published on the official website.

Material changes will be communicated to affected registered customers through appropriate channels where reasonably necessary.

Updates will not retrospectively remove accrued customer rights or override existing statutory obligations.

19. Contact Information

For questions concerning these Terms & Conditions, contact:

ALLEZAR SKINCARE

Business Registration Number: BN-WLS2RMZE

Address: 9 Parklands Road, Victoria Plaza, 5th Floor, Westlands, Nairobi, Kenya.

Email: hello.allezar@gmail.com

Telephone: 0753100261

WhatsApp: 0781792219

Business Hours: 8:00 AM – 5:00 PM.

Online Customer Support: 24/7.

Customer Complaints: 0753100261.

Last Updated: 10 November 2026