Privacy Policy

1. Introduction

Allezar Skincare respects your privacy and is committed to protecting personal information collected through allezarskin.com and its associated customer service channels.

This Privacy Policy explains how we collect, use, store, protect and share personal information.

It applies to website visitors, registered customers, guest customers, wholesale applicants and individuals who contact Allezar.

Business: ALLEZAR SKINCARE
Registration Number: BN-WLS2RMZE

2. Personal Information We Collect

Depending on how you interact with Allezar, we may collect:

A. Identity information

• Full name.
• Customer account details.
• Business information for wholesale applicants.

B. Contact information

• Telephone number.
• Email address.
• Delivery address.
• Billing information where applicable.

C. Transaction information

• Products purchased.
• Order history.
• Transaction references.
• Payment confirmation details.
• Refund and order records.

D. Account information

• Login credentials and account identifiers.
• Account preferences.
• Loyalty programme information.

E. Consultation information

Where customers voluntarily provide information during skincare consultations or product recommendations, this may include skin concerns, product preferences and other relevant information.

Information concerning health or skin conditions will be handled with the additional safeguards required by applicable law.

F. Technical information

We may collect technical information such as:

• Device information.
• Browser information.
• IP address.
• Website activity.
• Cookie and session information.

3. How We Use Personal Information

Allezar may use personal information to:

1. Register and manage customer accounts.
2. Process purchases and payments.
3. Verify transactions.
4. Arrange deliveries and pickup.
5. Provide customer support.
6. Manage refunds and complaints.
7. Administer loyalty points and memberships.
8. Process wholesale applications.
9. Provide requested skincare recommendations.
10. Improve website performance.
11. Detect fraudulent activity.
12. Meet applicable legal and regulatory obligations.
13. Send promotional communications where the customer has provided the required consent.

4. Lawful Processing

Allezar processes personal information on appropriate lawful grounds, including:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests where permitted by law.
• Customer consent where required.
• Other lawful grounds recognized under applicable data protection legislation.

Where processing relies on consent, customers may withdraw that consent subject to applicable legal requirements.

5. Payment Information

Allezar accepts M-PESA, Visa and Mastercard.

Payments are processed through the relevant payment service providers.

Allezar may receive transaction references, payment confirmation details and information necessary to reconcile orders and refunds.

Customers should not send payment PINs, passwords or full card security credentials to Allezar through email, WhatsApp or customer support channels.

Payment processing is also subject to the relevant payment provider's privacy and security policies.

6. Sharing Personal Information

Allezar may share relevant customer information with necessary service providers, including:

• Payment processors.
• Courier and delivery partners.
• Website hosting providers.
• Technical support providers.
• Customer service systems.
• Other service providers necessary to fulfil customer requests or operate the website.

Information shared will be limited to what is reasonably necessary for the relevant service or lawful purpose.

Service providers must handle information under appropriate confidentiality and data protection safeguards.

Allezar does not sell customer personal information for independent third-party marketing.

Information may also be disclosed where required by law or through a lawful regulatory or judicial process.

7. International Data Transfers

Some technical or payment service providers may process information outside Kenya.

Where personal information is transferred internationally, Allezar will apply the appropriate safeguards and legal requirements governing cross-border personal data transfers.

8. Marketing Communications

Allezar may send promotional messages about:

• New products.
• Skincare education.
• Special offers.
• Seasonal promotions.
• Membership benefits.
• Brand announcements.

Customers will receive promotional communications only where they have provided the required explicit consent.

Marketing consent is optional and is not a condition of purchasing products.

Marketing consent will not be preselected during checkout.

Customers may withdraw consent or unsubscribe at any time through the available communication channels.

Essential transactional messages, including order confirmations, payment notifications and delivery updates, are separate from promotional communications.

9. Cookies and Website Technologies

Allezar may use cookies and similar technologies to support:

• Website functionality.
• Shopping cart operations.
• Customer sessions.
• Website security.
• User preferences.
• Website performance and analytics where implemented.

Where required, non-essential cookies and tracking technologies will be subject to appropriate consent mechanisms.

Customers may manage cookie preferences through available website settings and their browser controls.

Disabling certain cookies may affect some website features.

10. Data Security

Allezar takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure or misuse.

Security measures may include:

• Access controls.
• Restricted staff permissions.
• Secure transmission practices.
• Authentication measures.
• Appropriate service provider safeguards.
• Monitoring and incident management.

No online system can guarantee absolute security. Customers should protect their account credentials and notify Allezar of suspected unauthorized access.

11. Data Retention

Allezar retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Transaction and accounting records may be retained to satisfy legal, tax, financial and regulatory obligations.

Where personal information is no longer required and no lawful retention basis exists, it will be securely deleted or anonymized as appropriate.

12. Your Data Protection Rights

Subject to applicable law, customers may have the right to:

• Request access to their personal information.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Object to certain forms of processing.
• Withdraw consent.
• Request information concerning how their data is used.
• Exercise applicable rights concerning automated decision-making.
• Lodge a complaint with the relevant data protection authority.

Requests may be submitted through:

Email: hello.allezar@gmail.com

Telephone: 0753100261

Allezar may request identity verification before processing a request.

13. Customer Account Deletion

Customers may request account deletion through Allezar's official customer support channels.

Allezar may verify the identity of the requester.

Account information will be deleted or anonymized where legally permissible.

Certain transaction, accounting, payment and dispute records may be retained for the legally required retention period.

Account deletion does not automatically cancel outstanding orders, unresolved refunds or existing financial obligations.

14. Children's Information

Allezar's independent customer account and purchasing services are intended for adults aged 18 and above.

Where information relating to a minor is submitted, appropriate safeguards and parental or guardian involvement will be applied as required by law.

15. Third-Party Websites

The Allezar website may contain links to external websites and services.

Allezar is not responsible for the privacy practices of independent third-party websites.

Customers should review the privacy policies of external services before providing personal information.

16. Changes to This Privacy Policy

Allezar may update this Privacy Policy to reflect changes in its services, data processing practices or legal requirements.

Revisions will be published on the official website.

Material changes will be communicated where reasonably necessary.

17. Privacy Contact Information

For privacy questions, data access requests, correction requests or deletion requests:

ALLEZAR SKINCARE

Email: hello.allezar@gmail.com

Telephone: 0753100261

Address: 9 Parklands Road, Victoria Plaza, 5th Floor, Westlands, Nairobi, Kenya.

Business Registration Number: BN-WLS2RMZE.

Last Updated: 10 November 2026